Sales & Business Development
Client Relationship Manager
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Role overview
Job Title
Client Relationship ManagerJob Family
Sales & Business DevelopmentPurpose Of The Role
The Client Relationship Manager builds, manages, and grows strong client relationships, ensuring customer satisfaction and aligning project outcomes with client expectations across traditional and modern construction methods.
Role In MMC
Client Relationship Managers play a key role in bridging the gap between innovative construction solutions and client needs. They help educate clients on the benefits of MMC (speed, sustainability, cost-efficiency), manage expectations around new methodologies, and ensure that modern delivery models are clearly communicated, accepted, and integrated into the client journey.
Knowledge & Skills
Modern Methods of Construction is continuously expanding; with many transferable skillsets.
Fundamental Skills
Basic essential skills
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Communication & Collaboration
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Negotiation
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Sectoral Knowledge
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Procurement Expertise
Additional MMC Skills
Specialised MMC skills
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Manufacturing & Assembly
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Lean Construction
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Sustainable Construction
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Digital & Technology
Universal Skills
Transferable or soft skills
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Interpersonal Effectiveness
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Strategic Thinking
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Planning & Executing
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Continuous Learning
Suggested Entry Routes
Education
- NFQ Level 6–8 in Construction Management, Business, Quantity Surveying, Architecture, Engineering, or Marketing.
- Professional Diplomas in Customer Relationship Management or Account Management can be beneficial.
Experience
- Prior roles in business development, project coordination, or commercial support in the construction or real estate sector.
- Experience working directly with clients, managing expectations, and facilitating project delivery.
Training & Certifications
- CPD in MMC Awareness or Lean Construction.
- Safe Pass (if required for site access).
- Customer Experience (CX) or Client Communication training.
- Digital Construction or BIM basics for client engagement.
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